.page-faq {
  --faq-line: var(--line);
  --faq-pad: clamp(16px, 3vw, 40px);
  position: relative;
  background: var(--ink);
  color: var(--cream);
  padding-bottom: clamp(40px, 6vw, 88px);
}

.page-faq .faq-hero {
  position: relative;
  border-bottom: 1px solid var(--faq-line);
  padding: clamp(24px, 4vw, 56px) 0 clamp(32px, 5vw, 68px);
  background-image:
    radial-gradient(70% 90% at 84% 0%, rgba(200, 255, 61, 0.10), transparent 62%),
    radial-gradient(50% 70% at 4% 100%, rgba(228, 87, 46, 0.10), transparent 66%);
}

.page-faq .faq-hero-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(20px, 3.4vw, 44px);
  align-items: end;
  margin-top: clamp(16px, 2.6vw, 30px);
}

.page-faq .faq-hero-copy {
  min-width: 0;
}

.page-faq .faq-hero h1 {
  font-family: var(--font-display);
  font-weight: 600;
  font-size: clamp(2.15rem, 6.4vw, 4.4rem);
  line-height: 1.02;
  letter-spacing: -0.01em;
  margin: 0.32em 0 0.28em;
  text-wrap: balance;
}

.page-faq .faq-lede {
  margin: 0;
  max-width: 58ch;
  font-size: clamp(0.98rem, 1.3vw, 1.1rem);
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .faq-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: clamp(20px, 3vw, 30px);
}

.page-faq .faq-hero-note {
  margin: 18px 0 0;
  padding-left: 12px;
  border-left: 2px solid var(--amber);
  font-family: var(--font-mono);
  font-size: 12.5px;
  line-height: 1.7;
  letter-spacing: 0.02em;
  color: var(--steel);
}

.page-faq .faq-hero-media {
  position: relative;
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--faq-line);
  background: var(--ink-panel);
  transform: rotate(-1.2deg);
}

.page-faq .faq-hero-media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
  filter: saturate(0.92) contrast(1.06);
}

.page-faq .faq-hero-tag {
  position: absolute;
  left: 0;
  bottom: 0;
  padding: 7px 14px;
  background: var(--lime);
  color: var(--ink);
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.1em;
}

.page-faq .faq-router {
  padding: clamp(34px, 5vw, 68px) 0;
}

.page-faq .router-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 12px;
  margin-top: clamp(20px, 3vw, 32px);
}

.page-faq .router-card {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 22px 20px 20px;
  background: var(--ink-panel);
  border: 1px solid var(--faq-line);
  color: var(--cream);
  text-decoration: none;
  overflow: hidden;
  transition: transform 0.25s var(--ease), border-color 0.25s var(--ease), background 0.25s var(--ease);
}

.page-faq .router-card::after {
  content: "";
  position: absolute;
  inset: auto 0 0 0;
  height: 3px;
  background: linear-gradient(90deg, var(--chip, var(--lime)), var(--amber));
  transform: scaleX(0);
  transform-origin: left center;
  transition: transform 0.3s var(--ease);
}

.page-faq .router-card:nth-child(1) { --chip: var(--lime); }
.page-faq .router-card:nth-child(2) { --chip: var(--amber); }
.page-faq .router-card:nth-child(3) { --chip: var(--ember); }
.page-faq .router-card:nth-child(4) { --chip: var(--mist); }

.page-faq .router-card:hover,
.page-faq .router-card:focus-visible {
  transform: translateY(-3px);
  border-color: var(--chip, var(--lime));
  background: var(--ink-deep);
}

.page-faq .router-card:hover::after,
.page-faq .router-card:focus-visible::after {
  transform: scaleX(1);
}

.page-faq .router-icon {
  width: 40px;
  height: 40px;
  color: var(--chip, var(--lime));
}

.page-faq .router-num {
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.12em;
  color: var(--chip, var(--lime));
}

.page-faq .router-card h3 {
  margin: 0;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 1.28rem;
  letter-spacing: 0.01em;
}

.page-faq .router-card p {
  margin: 0;
  font-size: 14px;
  line-height: 1.68;
  color: var(--mist);
}

.page-faq .router-go {
  margin-top: auto;
  padding-top: 10px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.08em;
  color: var(--steel);
}

.page-faq .router-go::after {
  content: "→";
  color: var(--chip, var(--lime));
}

.page-faq .faq-body {
  border-top: 1px solid var(--faq-line);
  padding: clamp(30px, 4.4vw, 62px) 0 0;
}

.page-faq .faq-layout {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(20px, 3vw, 40px);
  align-items: start;
}

.page-faq .faq-side-inner {
  display: grid;
  gap: 16px;
}

.page-faq .faq-toc {
  list-style: none;
  margin: 10px 0 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.page-faq .faq-toc a {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  font-size: 14px;
  color: var(--mist);
  text-decoration: none;
  border: 1px solid transparent;
  border-left: 2px solid var(--faq-line);
  transition: color 0.2s var(--ease), background 0.2s var(--ease), border-color 0.2s var(--ease);
}

.page-faq .faq-toc a:hover,
.page-faq .faq-toc a:focus-visible {
  background: var(--lime);
  color: var(--ink);
  border-left-color: var(--lime-dim);
}

.page-faq .toc-num {
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.08em;
  color: var(--ember);
}

.page-faq .faq-toc a:hover .toc-num,
.page-faq .faq-toc a:focus-visible .toc-num {
  color: var(--ink);
}

.page-faq .faq-side-help {
  margin-top: 6px;
  padding: 16px;
  border: 1px dashed var(--faq-line);
}

.page-faq .faq-side-help p {
  margin: 0 0 12px;
  font-size: 14px;
  color: var(--mist);
}

.page-faq .faq-main {
  min-width: 0;
}

.page-faq .faq-main .filter-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-bottom: clamp(18px, 2.6vw, 28px);
  padding-bottom: 16px;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .filter-status {
  margin-left: auto;
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.08em;
  color: var(--steel);
}

.page-faq .faq-group {
  scroll-margin-top: 96px;
  padding-top: clamp(26px, 3.6vw, 42px);
}

.page-faq .faq-group:first-of-type {
  padding-top: 0;
}

.page-faq .faq-group-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px 12px;
  margin-bottom: 16px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .faq-group-head h2 {
  margin: 0;
  flex: 1 1 auto;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: clamp(1.45rem, 2.6vw, 2rem);
  line-height: 1.1;
}

.page-faq .faq-group-head p {
  flex-basis: 100%;
  margin: 0;
  font-size: 14.5px;
  line-height: 1.7;
  color: var(--mist);
}

.page-faq .faq-item {
  margin-bottom: 10px;
  background: var(--ink-panel);
  border: 1px solid var(--faq-line);
  border-left: 3px solid var(--faq-line);
  transition: border-color 0.22s var(--ease), background 0.22s var(--ease);
}

.page-faq .faq-item[open] {
  background: var(--ink-deep);
  border-left-color: var(--lime);
}

.page-faq .faq-item summary {
  position: relative;
  display: flex;
  align-items: flex-start;
  gap: 12px;
  padding: 16px 44px 16px 16px;
  cursor: pointer;
  list-style: none;
  font-size: 15.5px;
  font-weight: 500;
  line-height: 1.55;
  color: var(--cream);
}

.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item summary:hover {
  color: var(--lime);
}

.page-faq .faq-item summary:focus-visible {
  outline: 2px solid var(--lime);
  outline-offset: -2px;
}

.page-faq .faq-num {
  flex: 0 0 auto;
  padding-top: 3px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--ember);
}

.page-faq .faq-q {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .faq-chev {
  position: absolute;
  right: 18px;
  top: 50%;
  width: 9px;
  height: 9px;
  border-right: 2px solid var(--lime);
  border-bottom: 2px solid var(--lime);
  transform: translateY(-70%) rotate(45deg);
  transition: transform 0.22s var(--ease);
}

.page-faq .faq-item[open] .faq-chev {
  transform: translateY(-30%) rotate(-135deg);
}

.page-faq .faq-a {
  padding: 14px 16px 20px;
  border-top: 1px dashed var(--faq-line);
}

.page-faq .faq-a p {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .faq-a p + p,
.page-faq .faq-steps + p {
  margin-top: 12px;
}

.page-faq .faq-steps {
  margin: 0;
  padding: 0;
  list-style: none;
  counter-reset: faqstep;
  display: grid;
  gap: 9px;
}

.page-faq .faq-steps + p {
  margin-top: 14px;
}

.page-faq .faq-steps li {
  position: relative;
  counter-increment: faqstep;
  padding-left: 34px;
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--mist);
}

.page-faq .faq-steps li::before {
  content: counter(faqstep);
  position: absolute;
  left: 0;
  top: 2px;
  width: 22px;
  height: 22px;
  display: grid;
  place-items: center;
  font-family: var(--font-mono);
  font-size: 11.5px;
  color: var(--ink);
  background: var(--lime);
}

.page-faq .faq-band {
  margin: clamp(18px, 2.8vw, 28px) 0 clamp(24px, 3.4vw, 36px);
  padding: clamp(18px, 3vw, 28px);
  display: grid;
  grid-template-columns: 1fr;
  gap: 18px;
  background: linear-gradient(135deg, var(--ink-panel), var(--ink-deep));
  border: 1px solid var(--faq-line);
  border-left: 4px solid var(--lime);
}

.page-faq .faq-band-text h3 {
  margin: 0 0 10px;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: clamp(1.2rem, 2vw, 1.55rem);
  line-height: 1.2;
}

.page-faq .faq-band-text p {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .faq-band-text p + p {
  margin-top: 10px;
}

.page-faq .faq-band-text .faq-band-foot {
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.08em;
  color: var(--amber);
}

.page-faq .faq-band-media {
  margin: 0;
  overflow: hidden;
  border: 1px solid var(--faq-line);
}

.page-faq .faq-band-media img {
  display: block;
  width: 100%;
  height: auto;
  aspect-ratio: 3 / 2;
  object-fit: cover;
  filter: saturate(0.9);
}

.page-faq .faq-escalate {
  padding-bottom: clamp(16px, 2vw, 24px);
}

.page-faq .escalate-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: clamp(18px, 3vw, 36px);
  align-items: start;
}

.page-faq .escalate-lede {
  margin: 0 0 18px;
  font-size: 15px;
  line-height: 1.78;
  color: var(--mist);
}

.page-faq .escalate-copy .contact-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px 12px;
  padding: 13px 0;
  border-bottom: 1px solid var(--faq-line);
}

.page-faq .escalate-copy .contact-key {
  flex: 0 0 auto;
  min-width: 72px;
  font-family: var(--font-mono);
  font-size: 11.5px;
  letter-spacing: 0.1em;
  color: var(--steel);
}

.page-faq .escalate-copy .contact-value {
  flex: 1 1 200px;
  min-width: 0;
  font-family: var(--font-mono);
  font-size: 14px;
  color: var(--cream);
  word-break: break-all;
}

.page-faq .faq-copy-status {
  display: block;
  min-height: 18px;
  margin-top: 8px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--lime);
}

.page-faq .escalate-note {
  margin: 12px 0 0;
  padding-left: 12px;
  border-left: 2px solid var(--amber);
  font-size: 13.5px;
  line-height: 1.75;
  color: var(--steel);
}

.page-faq .escalate-card {
  padding: clamp(18px, 2.6vw, 26px);
  background: var(--cream);
  color: var(--brown);
  border: 1px solid var(--faq-line);
}

.page-faq .escalate-card h3 {
  margin: 0 0 14px;
  font-family: var(--font-display);
  font-weight: 600;
  font-size: 1.3rem;
  color: var(--brown);
}

.page-faq .escalate-links {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 2px;
}

.page-faq .escalate-links li + li {
  border-top: 1px solid rgba(27, 21, 16, 0.14);
}

.page-faq .escalate-links a {
  display: block;
  padding: 11px 0;
  font-size: 14px;
  line-height: 1.6;
  color: var(--brown);
  text-decoration: none;
  transition: color 0.2s var(--ease), padding-left 0.2s var(--ease);
}

.page-faq .escalate-links a:hover,
.page-faq .escalate-links a:focus-visible {
  color: #5a3a12;
  padding-left: 6px;
  text-decoration: underline;
}

@media (min-width: 560px) {
  .page-faq .router-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 780px) {
  .page-faq .faq-band.has-media,
  .page-faq .faq-band.band-media {
    grid-template-columns: minmax(0, 1fr) minmax(0, 0.82fr);
    align-items: center;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero-grid {
    grid-template-columns: minmax(0, 1.12fr) minmax(0, 0.88fr);
  }

  .page-faq .escalate-grid {
    grid-template-columns: minmax(0, 1.08fr) minmax(0, 0.92fr);
  }
}

@media (min-width: 1000px) {
  .page-faq .router-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .page-faq .faq-layout {
    grid-template-columns: 236px minmax(0, 1fr);
  }

  .page-faq .faq-side-inner {
    position: sticky;
    top: calc(var(--frame) + 76px);
  }

  .page-faq .faq-toc {
    flex-direction: column;
    flex-wrap: nowrap;
  }

  .page-faq .faq-toc a {
    border: 1px solid transparent;
    border-left: 2px solid var(--faq-line);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .router-card,
  .page-faq .faq-item,
  .page-faq .faq-chev,
  .page-faq .faq-toc a,
  .page-faq .escalate-links a {
    transition: none;
  }

  .page-faq .faq-hero-media {
    transform: none;
  }
}